I cannot find Critical Alerts for High-Urgency in my PagerDuty app

#1

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Critical Alerts for iOS allow push notifications to bypass an iPhone’s Do Not Disturb and silent mode settings, But I can’t find this setting in my app, the system is ios 17.0.1

#2

Hello, @昊典.李

In iOS, these settings are configured at the device level. If you tap the “Critical Alerts for High-Urgency” in the PagerDuty App, it should ask you to change the behavior via Settings, and take you to the right place in Settings.

To find the setting directly, go to Settings->Search for PagerDuty and tap it->Notifications and toggle the “Critical Alerts” setting.

–mandi

#3

I’m not sure if it’s the law in my area or something else, but I can’t find these configurations on my app and system

#4

Hi @昊典.李,

this might be happening due to the latest iOS update. Our product team is currently working on all related requests. Make sure to write to our support team via this form to be notified when the fix is deployed.